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Posted: Wednesday, January 31, 2018 9:54 PM

Essential Functions Maintains the Tire Lube Express (TLE) area in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment. Provides assistance to customers in the TLE area by greeting customers, creating service orders per company policies and procedures, and staging customer vehicles. Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment. Provides Tire and Lube Express (TLE) products and services to customers by identifying customer needs, explaining TLE products and services, processing and executing customer service requests, operating and maintaining service area equipment, and ensuring customer safety and satisfaction. Competencies TLE - Follows safety and security guidelines and related laws and regulations when handling TLE products and providing TLE services. Provides correct information to Customers on TLE goods and services. Provides TLE services and meets Customer needs in a timely manner. Reports TLE complaints, safety hazards, and problems with products, services, and work areas. Uses TLE equipment and supplies in correct ways and completes required documentation. Judgment: Make Effective Choices - Uses policies, procedures, and /or guides to make good choices. uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it. Planning and Improvement: Plan for and improve Work - Accepts responsibility and meets expectation for own work. Identifies steps needed in order to carry out work as required. Execution and Results: Get Results - Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner. Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools) at the right time in order to resolve customer/member requests. Influence and Communicate: Share information - Listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates I a respectful and professional manner. Ethics and Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly. Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns form assignments and feedback.
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• Location: Corpus Christi

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